These projects connect the experience people use with the content, structures and working practices that support it. Each offers a concise starting point and links to the reasoning behind the work.
d8p: Knowledge connected to useful content
Problem. Conversations, decisions and reusable knowledge can lose their connection to the next piece of work.
My contribution. Architecture, content modeling, interaction design, project management and direction and review of AI-assisted implementation.
Evidence. A responsibility model, a content-model transformation, a reason-to-result example, a historical synthetic retrieval benchmark and a documented experiment that exposed a limit.
Scope. A personal system with implemented components, dated experiments and separately proposed team applications. The benchmark does not measure team productivity.
U.S. Bank: An internal product and content system
Problem. Banking teams needed a clearer way to find and use an internal product system. Product owners needed support maintaining sales and technical CMS content.
My contribution. Product-and-content systems leadership, including the design and administration of an internal product catalog and adoption site.
Evidence and visibility. The public summary describes the high-level challenge and contribution. The detailed case remains protected because its material belongs to an approved audience.
Read the public U.S. Bank summary
Find evidence by the question it answers
The d8p case study covers structure and ownership, a content-model transformation, and a historical benchmark with its limitations.
How I work explains the practice connecting these examples. Contact me to compare notes about a relevant problem.